Privacy Policy
This privacy policy applies between you, the User of this Website, and TheraCare, the owner and provider of this Website. TheraCare takes the privacy of your information seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website: www.theracare.co.uk.
Please read this policy carefully.
1. Definitions and Interpretation
In this policy:
Data: All personal information you submit to TheraCare via the website, email, or contact forms, including identifiable and non-identifiable information, in accordance with Data Protection Laws.
Cookies: Small text files placed on your device that collect data about your usage of this website.
Data Protection Laws: All applicable UK data protection regulations, including the GDPR and the UK Data Protection Act 2018.
GDPR: UK General Data Protection Regulation.
TheraCare, “we”, “us”, or “our”: Refers to TheraCare, a therapy and assessment service based in Wrexham, UK.
User or “you”: Any individual accessing this website who is not an employee or contractor of TheraCare.
Website: Refers to www.theracare.co.uk and all associated subdomains.
2. Scope of this Policy
This policy applies only to TheraCare’s website and user interactions. It does not extend to external websites accessed via links from this website.
For data protection purposes, TheraCare is the data controller.
3. What Data We Collect
We may collect the following:
Name
Contact information (email, phone number)
Demographic info (postcode, preferences, interests)
IP address
Web browser version/type
Website usage data (via analytics or cookies)
4. How We Collect Data
We collect data when:
You contact us via forms, email, or phone
You browse or interact with the website
You engage with us on social media
You consent to marketing or mailing lists
Data may also be collected automatically through cookies (see below).
5. Use of Your Data
We use your data for:
Responding to enquiries and communication
Internal records and clinical documentation
Improving our website and services
Managing appointments or services requested
We only process your data where it is necessary and lawful to do so.
6. Sharing Your Data
We do not sell or rent your data. Data may be shared with:
Professional advisors (e.g., supervisors or insurers)
Third-party tools used for appointment booking or contact forms
Regulatory or safeguarding bodies, where required by law
7. Data Security
Your data is protected through technical and organisational measures, including:
Secure storage systems and encrypted email
Restricted access to clinical files
Regular review of cybersecurity processes
If you suspect a data breach, please contact us at: [Insert your email]
8. Data Retention
Data is retained in line with legal and regulatory guidance (typically 7 years for clinical records). You can request deletion where appropriate.
9. Your Rights
You have the right to:
Access your data
Request correction or deletion
Restrict or object to processing
Data portability (to move your data elsewhere)
Withdraw consent at any time
Contact: [Insert your email]
To raise a concern, you may also contact the ICO: www.ico.org.uk
10. External Links
This website may contain links to external sites. TheraCare is not responsible for their privacy practices.
11. Business Changes
In the event of future restructuring or transfer of services, client data will be transferred securely and used in accordance with this policy.
12. Cookies
This site uses cookies to enhance your experience and collect usage statistics. You can manage cookie preferences via your browser settings.
Types of cookies used:
Type | Purpose |
Necessary | Enable core functionality (e.g., session login) |
Analytics | Track user behaviour to improve website usability |
Functionality | Store preferences (e.g., language or region) |
You can opt in or out via the cookie consent banner or browser settings. Learn more at aboutcookies.org.
13. Changes to this Policy
TheraCare may update this privacy policy. Any changes will be published on this page with the date of revision.